At Aussie CCTV, we value our customers and aim to deliver services that meet your expectations. This policy explains how cancellations and refunds are handled for installations, services, and product purchases.
Cancellations – Services & Installations
- Customers may cancel or reschedule an appointment by giving us at least 48 hours’ notice.
- If cancellation occurs within 24 hours of the scheduled service, a call-out or preparation fee may apply.
- If our team arrives on-site but cannot complete the work due to lack of access or customer-related issues, a service fee may be charged.
Refunds – Services
- Payments made for services already delivered are non-refundable.
- If you have paid a deposit and cancel within the required notice period, the deposit will be refunded in full.
- Deposits for late cancellations (less than 24 hours’ notice) may not be refunded.
Refunds – Products
- Products may be eligible for a refund or replacement if they are:
– Faulty or defective, or
– Not as described at the time of purchase. - Refunds will not be provided for products damaged due to misuse, neglect, or unauthorised modifications.
- To qualify for a return, products must be in original condition with packaging where possible.
Change of Mind
- We do not offer refunds for change of mind once products are installed.
- For unopened, unused items, please contact us within 7 days of purchase to discuss possible return options.
Refund Process
- Approved refunds will be processed using the original payment method.
- Please allow up to 10 business days for funds to appear, depending on your bank or payment provider.